The pending charges that show up on your online statement are ONLY authorizations and will drop off within a couple of days, if not sooner. When you tried to place an order we first authorized the card to make sure that the address and expiration dates match your credit card billing address (this is called AVS) and that the CVV2 code matches. In your case something did not match so we were unable to successfully charge your card. To place an order please contact us directly at 1-866-761-7638.

Please call us toll-free at 1-866-761-7638, and one of our friendly customer service professionals will be happy to assist.

Please call us toll-free at 1-866-761-7638, and one of our friendly customer service professionals will be happy to assist.

Please call us toll-free at 1-866-761-7638, and one of our friendly customer service professionals will be happy to assist.

Please call us toll-free at 1-866-761-7638, and one of our friendly customer service professionals will be happy to assist.

Please call us toll-free at 1-866-761-7638, and one of our friendly customer service professionals will be happy to assist.

If your password is not accepted:

Before going any further, make sure you are entering it exactly as shown, upper case letters where upper case letters are shown (if any), and that one * appears in the password field for each character you enter. If that does not fix it, please follow these detailed steps.

If you are having trouble downloading, installing or entering your password here are the most basic steps to double-check:

PLEASE make sure you follow each of these steps, and in order, even though you might have done some of it already. Sometimes a corrupt download can cause trouble with the password or installation later, so PLEASE do each one.

1. First make sure you have the right download link and the correct password. Please refer to the email that was sent to you at the time of your order.

2. Before downloading, it is best to clear Internet Explorer's temporary files. To do so, use the "Tools" menu within IE and select "Internet Options...". From the window that comes up when you do so, select "Delete Files..." in the Temporary Internet Files section. This could take a minute to complete its work if you have a lot of stale files.

3. If you have any trial or evaluation version of the program on your computer, use the Add/Remove Programs tool in your Control Panel to remove it first. In the case of MemTurbo or Cliptrakker, before doing so right-click on their tray icon by your clock if present and pick Close to ensure the program is not running when you try to close it.

4. Click on the link provided in your confirmation email, or in the email from the Order Lookup system.

5. When the download completes, select Open or Run to begin the installation.

6. When prompted to enter your password, make sure you enter it EXACTLY as shown. If a letter in your password is upper case, it must be entered that way. In other words, if your password contains the letter "A", typing "a" will NOT work. If your password is hidden when you type, make sure one * appears for each character you type. If your password contains numbers, we recommend NOT using the numeric keypad to enter them and using the number keys across the top of the keyboard instead.

If you have trouble with any of these steps, please let us know specifically which steps you followed, and where you encountered problems.

That is probably happening because the trial version of Advanced Registry Optimizer is still on your system. To properly install the full/purchased version you will need to uninstall the trial version, and then install the purchased version. Below are some easy to follow instructions.

1. Make sure to uninstall all trial versions of Advanced Registry Optimizer on your computer before continuing.

2. To uninstall, click Start, All Programs, Advanced Registry Optimizer, then Uninstall Advanced Registry Optimizer or remove ARO via Add/Remove Programs in the Windows Control Panel.

3. To install, click the link provided in your confirmation email or copy/paste it into your web browser.

4. When prompted by your web browser to Save or Run the file, choose Run.

5. The .exe file that you've just downloaded should start running automatically and walk you through the installation process. If you incur problems, try downloading the program again or contact us for further assistance.

That is probably happening because the trial version of Advanced Registry Optimizer is still on your system. To properly install the full/purchased version you will need to uninstall the trial version, and then install the purchased version. Below are some easy to follow instructions.

1. Make sure to uninstall all trial versions of Advanced Registry Optimizer on your computer before continuing.

2. To uninstall, click the link provided or copy/paste it into your web browser. This is only to uninstall Advanced Registry Optimizer.

http://www.sammsoft.com/downloads/uninstallrg.exe

3. To install, click the link provided in your confirmation email or copy/paste it into your web browser.

4. When prompted by your web browser to Save or Run the file, choose Run.

5. The .exe file that you've just downloaded should start running automatically and walk you through the installation process. If you incur problems, try downloading the program again or contact us for further assistance.

Error 5 During Advanced Registry Optimizer Installation

If you are receiving ERROR 5 during your installation of Advanced Registry Optimizer, this is almost always because there is a trial (evaluation) copy of Advanced Registry Optimizer still on your system.

To properly install the full/purchased version you will need to uninstall the trial version, and then install the purchased version. Below are some easy to follow instructions.

1. Make sure to uninstall all trial versions of Advanced Registry Optimizer on your computer before continuing.

2. To uninstall, click Start, All Programs, Advanced Registry Optimizer, then Uninstall Advanced Registry Optimizer or remove ARO via Add/Remove Programs in the Windows Control Panel.

3. To install, click the link provided in your confirmation email or copy/paste it into your web browser.

4. When prompted by your web browser to Save or Run the file, choose Run.

5. The .exe file that you've just downloaded should start running automatically and walk you through the installation process. If you incur problems, try downloading the program again or contact us for further assistance.

Some errors cannot be deleted if they are currently in use by another user or program. This may be an essential file for another program and we do not recommend that you delete it.

OR

There may not be any errors and/or missing files left to fix. This may be because you previously scanned your computer and clicked ‘Fix Problems’, which fixes all the problems leaving no missing files or errors left.

The Fix Problems button only works when you have just scanned your system. Once you click on the Fix Problems button all the errors are fixed, and the button will not work again until you scan the registry again.

If this does not solve your problem, or you are still having trouble getting the program to work, please contact technical support for assistance.

You can easily uninstall the Advanced Registry Optimizer using the instructions below:

• 1. Close all open Web browsers
• 2. From the "Start" menu in Windows, select "Control Panel"
• 3. Select "Add/Remove Programs"
• 4. Select "Advanced Registry Optimizer"
• 5. Click "Change/Remove"