Questions About The Order Process
My order was declined (or refunded). Why are there still charges showing on my credit
card statement?
Why is my order "not found" on your lookup page?
How do I view a copy of my invoice for a recent order?
How can I get another copy of my license key, product password, or download?
I placed an order but did not receive an email confirmation. What happened?
I purchased ARO, why does it still says it is an evaluation version?
I purchased ARO, why will it only fix 100 items?
There are still errors in my registry. Why won’t ARO fix them?
Please submit a
customer support request
online or call us toll-free at 1-866-761-7638 and one of our friendly customer
service professionals will be happy to assist you.
Sometimes your email provider, such as Yahoo!, Hotmail, or Gmail, may have blocked
our email purchase confirmation from your inbox. Please try looking up your order
on our
order lookup page.
If you cannot locate your order there, please submit a
customer support request online
or call us toll-free at 1-866-761-7638 to speak
with a customer service representative
That is probably happening because the trial version of ARO is still on your system.
To properly install the full/purchased version you will need to uninstall the trial
version, and then install the purchased version. Below are some easy to follow instructions.
1. Make sure to uninstall all trial versions of ARO on your computer before continuing.
2. To uninstall, click Start, All Programs, ARO, then Uninstall ARO or remove ARO
via Add/Remove Programs in the Windows Control Panel.
3. To install, click the link provided in your confirmation email or copy/paste
it into your web browser.
4. When prompted by your web browser to Save or Run the file, choose Run.
5. The .exe file that you've just downloaded should start running automatically
and walk you through the installation process. If you incur problems, try downloading
the program again or contact us for further assistance.
That is probably happening because the trial version of ARO is still on your system.
To properly install the full/purchased version you will need to uninstall the trial
version, and then install the purchased version. Below are some easy to follow instructions.
1. Make sure to uninstall all trial versions of ARO on your computer before continuing.
2. To uninstall, click Start, All Programs, ARO, then Uninstall ARO or remove ARO
via Add/Remove Programs in the Windows Control Panel.
3. To install, click the link provided in your confirmation email or copy/paste
it into your web browser.
4. When prompted by your web browser to Save or Run the file, choose Run.
5. The .exe file that you've just downloaded should start running automatically
and walk you through the installation process. If you incur problems, try downloading
the program again or contact us for further assistance.
Some errors cannot be deleted if they are currently in use by another user or program.
This may be an essential file for another program and we do not recommend that you
delete it.
OR
There may not be any errors and/or missing files left to fix. This may be because
you previously scanned your computer and clicked ‘Fix Problems’, which fixes all
the problems leaving no missing files or errors left.
The Fix Problems button only works when you have just scanned your system. Once
you click on the Fix Problems button all the errors are fixed, and the button will
not work again until you scan the registry again.
If this does not solve your problem, or you are still having trouble getting the
program to work, please contact technical support for assistance.
You can easily uninstall the ARO using the instructions below:
- 1. Close all open Web browsers
- 2. From the "Start" menu in Windows, select "Control Panel"
- 3. Select "Add/Remove Programs"
- 4. Select "ARO 2011"
- 5. Click "Change/Remove"
