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Phone: 1-866-761-SOFT (7638)

Customer Support

Q :
A :

Contact Us:

866-761-SOFT toll-free telephone
Customer Support Request

My order was declined (or refunded). Why are there still charges showing on my credit card statement?

Why is my order "not found" on your lookup page?

How do I view a copy of my invoice for a recent order?

How can I get another copy of my license key, product password, or download?

I placed an order but did not receive an email confirmation. What happened?

Please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative.
Please submit a customer support request online or call us toll-free at 1-866-761-7638 and one of our friendly customer service professionals will be happy to assist you.
Please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative.
Please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative.
Sometimes your email provider, such as Yahoo!, Hotmail, or Gmail, may have blocked our email purchase confirmation from your inbox. Please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative
Some errors cannot be deleted if they are currently in use by another user or program. This may be an essential file for another program and we do not recommend that you delete it.

OR

There may not be any errors and/or missing files left to fix. This may be because you previously scanned your computer and clicked ‘Fix Problems’, which fixes all the problems leaving no missing files or errors left.

The Fix Problems button only works when you have just scanned your system. Once you click on the Fix Problems button all the errors are fixed, and the button will not work again until you scan the registry again.

If this does not solve your problem, or you are still having trouble getting the program to work, please contact technical support for assistance.

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All trial software provided by Sammsoft is time, and/or functionally, limited.
Additionally, trial software includes a weekly reminder to upgrade to the full version(s).
To remove the reminder, simply uninstall the program.