Privacy, Utility and Security Software for the PC  
Customer Support
Submit a Customer Support Request
Phone: 1-866-761-SOFT (7638)
Order Help: Order Lookup

Customer Support

Q :
A :

Contact Us:

866-761-SOFT toll-free telephone
Customer Support Request

My order was declined (or refunded). Why are there still charges showing on my credit card statement?

Why is my order "not found" on your lookup page?

How do I view a copy of my invoice for a recent order?

How can I get another copy of my license key, product password, or download?

I placed an order but did not receive an email confirmation. What happened?

I purchased ARO, why does it still says it is an evaluation version?

I purchased ARO, why will it only fix 100 items?

There are still errors in my registry. Why won’t ARO fix them?

How do I uninstall ARO?

Please try looking up your order on our order lookup page. If you cannot locate your order there, please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative.
Please submit a customer support request online or call us toll-free at 1-866-761-7638 and one of our friendly customer service professionals will be happy to assist you.
Please try looking up your order on our order lookup page. If you cannot locate your order there, please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative.
Please try looking up your order on our order lookup page. If you cannot locate your order there, please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative.
Sometimes your email provider, such as Yahoo!, Hotmail, or Gmail, may have blocked our email purchase confirmation from your inbox. Please try looking up your order on our order lookup page. If you cannot locate your order there, please submit a customer support request online or call us toll-free at 1-866-761-7638 to speak with a customer service representative
That is probably happening because the trial version of ARO is still on your system. To properly install the full/purchased version you will need to uninstall the trial version, and then install the purchased version. Below are some easy to follow instructions.

1. Make sure to uninstall all trial versions of ARO on your computer before continuing.

2. To uninstall, click Start, All Programs, ARO, then Uninstall ARO or remove ARO via Add/Remove Programs in the Windows Control Panel.

3. To install, click the link provided in your confirmation email or copy/paste it into your web browser.

4. When prompted by your web browser to Save or Run the file, choose Run.

5. The .exe file that you've just downloaded should start running automatically and walk you through the installation process. If you incur problems, try downloading the program again or contact us for further assistance.

That is probably happening because the trial version of ARO is still on your system. To properly install the full/purchased version you will need to uninstall the trial version, and then install the purchased version. Below are some easy to follow instructions.

1. Make sure to uninstall all trial versions of ARO on your computer before continuing.

2. To uninstall, click Start, All Programs, ARO, then Uninstall ARO or remove ARO via Add/Remove Programs in the Windows Control Panel.

3. To install, click the link provided in your confirmation email or copy/paste it into your web browser.

4. When prompted by your web browser to Save or Run the file, choose Run.

5. The .exe file that you've just downloaded should start running automatically and walk you through the installation process. If you incur problems, try downloading the program again or contact us for further assistance.

Some errors cannot be deleted if they are currently in use by another user or program. This may be an essential file for another program and we do not recommend that you delete it.

OR

There may not be any errors and/or missing files left to fix. This may be because you previously scanned your computer and clicked ‘Fix Problems’, which fixes all the problems leaving no missing files or errors left.

The Fix Problems button only works when you have just scanned your system. Once you click on the Fix Problems button all the errors are fixed, and the button will not work again until you scan the registry again.

If this does not solve your problem, or you are still having trouble getting the program to work, please contact technical support for assistance.

You can easily uninstall the ARO using the instructions below:

  • 1. Close all open Web browsers
  • 2. From the "Start" menu in Windows, select "Control Panel"
  • 3. Select "Add/Remove Programs"
  • 4. Select "ARO 2014"
  • 5. Click "Change/Remove"

© Copyright 2014 Support.com, Inc. All rights reserved. | Privacy Policy | Terms & Conditions | Uninstall Instructions

All trial software provided by Sammsoft is time, and/or functionally, limited.
Additionally, trial software includes a weekly reminder to upgrade to the full version(s).
To remove the reminder, simply uninstall the program.